Customer Service Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence
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