Customer Service Executive

Job Description Role

Customer Support Executive (Inbound) Location

Andheri East Experience

Min 3 Yrs. / Salary

18K to 22K Inhand Requirement

1 Position Job Description -

Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns

Resolving client queries within the defined timeframe.

To resolve customer queries over the phone and/or email

Responsible for maintaining a level of professionalism with clients and working to establish a positive rapport with every customer.

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers

Contact potential or existing customers to inform them about a product or service using provided Role

Customer Support Executive (Outbound) Location

Andheri East Experience

Min 3 Yrs. / Salary

18K to 22K Inhand Requirement

1 Position Job Description

Answer questions about products or the company.

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Handle grievances to preserve the companys reputation

Maintain good client relations. scripts Candidate Profile (Inbound & Outbound)

Good Verbal & Written Communications Skills

Good Knowledge of Excel

Proven experience in a customer service role

Ability to learn about products and services and describe/explain them to prospects

Good negotiation skills with the ability to resolve issues and address complaints