Customer Service Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Customer Service Executive
Website https://kcroasters.com/
Designation: Customer Service Relations
Salary range;- 2,16,000-2,64,000
Location of the Job: Mumbai (Khar)
Koinonia Coffee Roasters (Koinonia Coffee Pvt. Ltd.) is one of the fastest-growing coffee companies in India. We have our presence on various E-commerce Giants. Currently, we have our cafe outlets spread across Mumbai & Delhi with a vision to showcase more coverage. Above all, our collaboration with FOODHALL is adding great value to the vision and mission of our company. We believe in creating a fun environment for our employees and giving them an opportunity to grow as a professional. To know more about us, visit us on our Website/ Instagram page.
Job Description
-Approach customer service as a tool for delivering quality service to our customers
-The customer service representative’s daily job will involve interacting with customers; individual and corporate, advising them on coffee varieties and banking transaction, making sure all invoicing and payments follow-ups are done
-Suggest to customers about different types of coffee beans that are suitable to individual’s taste and navigate them through basics of coffee for home brewing, suggest brewing equipment etc.
-Collaborate with management teams to stay updated on new products, services, and policies
-Engage with clients in a friendly and professional manner while actively listening to their concerns
-Offer support and solutions to customers in accordance with the company's customer service policies
-Be alert and available on Tidio, Instagram, emails, and calls solve all customer questions
-Resolve customer complaints and queries
-Update customers on order cycle and mark details in the system too
-Follow up with potential customers who visited a website and convert them to customers
-Be open to learning and growing with the company
Job Requirements
- Consistency, attention to detail
-Time management
- People skills
- Experience with dealing with customers
- Someone who enjoys talking to customers
- Good command over English verbal & written both
- Manage basic calculations for billing and inventory management
Job Type: Full-time
Salary: ₹216,000.00 - ₹264,000.00 per year
Benefits:
Cell phone reimbursement
Provident Fund
Schedule:
Day shift
Application Question(s):
How soon can you join?
How many years of expereince do you have
Speak with the employer
+91-XXXXXXXXXX
Website https://kcroasters.com/
Designation: Customer Service Relations
Salary range;- 2,16,000-2,64,000
Location of the Job: Mumbai (Khar)
Koinonia Coffee Roasters (Koinonia Coffee Pvt. Ltd.) is one of the fastest-growing coffee companies in India. We have our presence on various E-commerce Giants. Currently, we have our cafe outlets spread across Mumbai & Delhi with a vision to showcase more coverage. Above all, our collaboration with FOODHALL is adding great value to the vision and mission of our company. We believe in creating a fun environment for our employees and giving them an opportunity to grow as a professional. To know more about us, visit us on our Website/ Instagram page.
Job Description
-Approach customer service as a tool for delivering quality service to our customers
-The customer service representative’s daily job will involve interacting with customers; individual and corporate, advising them on coffee varieties and banking transaction, making sure all invoicing and payments follow-ups are done
-Suggest to customers about different types of coffee beans that are suitable to individual’s taste and navigate them through basics of coffee for home brewing, suggest brewing equipment etc.
-Collaborate with management teams to stay updated on new products, services, and policies
-Engage with clients in a friendly and professional manner while actively listening to their concerns
-Offer support and solutions to customers in accordance with the company's customer service policies
-Be alert and available on Tidio, Instagram, emails, and calls solve all customer questions
-Resolve customer complaints and queries
-Update customers on order cycle and mark details in the system too
-Follow up with potential customers who visited a website and convert them to customers
-Be open to learning and growing with the company
Job Requirements
- Consistency, attention to detail
-Time management
- People skills
- Experience with dealing with customers
- Someone who enjoys talking to customers
- Good command over English verbal & written both
- Manage basic calculations for billing and inventory management
Job Type: Full-time
Salary: ₹216,000.00 - ₹264,000.00 per year
Benefits:
Cell phone reimbursement
Provident Fund
Schedule:
Day shift
Application Question(s):
How soon can you join?
How many years of expereince do you have
Speak with the employer
+91-XXXXXXXXXX
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