Customer Service Executive
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Job Description
• Responsible for Delivery of services across IP data/Voice and transmission for domestic and international enterprise customers
• OLO - Delivery Management.
• Customer site requirement & infrastructure readiness
• Supplier co-ordination for equipment delivery
• Customer site access management.
• FER (Field Engineer Request) scheduling and coordination with field for installation.
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA's.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• Take customer sign-off and trigger the billing.
Must have Skills
Excellent written and verbal Communication skill
Knowledge of telecom products/services like Wireless, IP services & Fixed etc.
Candidate should be ready to work in UK shifts (continuous or rotational)
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Service Manager, Field Engineer, Telecom, Telecommunications, Customer Service, Engineering, Technology
• Responsible for Delivery of services across IP data/Voice and transmission for domestic and international enterprise customers
• OLO - Delivery Management.
• Customer site requirement & infrastructure readiness
• Supplier co-ordination for equipment delivery
• Customer site access management.
• FER (Field Engineer Request) scheduling and coordination with field for installation.
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLA's.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• Ensure customer-end service readiness
• Take customer sign-off and trigger the billing.
Must have Skills
Excellent written and verbal Communication skill
Knowledge of telecom products/services like Wireless, IP services & Fixed etc.
Candidate should be ready to work in UK shifts (continuous or rotational)
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Service Manager, Field Engineer, Telecom, Telecommunications, Customer Service, Engineering, Technology
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