Customer Service Executive
Published date: 2026/11/10
- Location: Maharashtra , Mumbai , India
Job Description:
• Understand the Company’s quality assurance policies & processes
• Understand customer behavior, demographics, interaction, feedback channels, etc.
• Analyze and maintain the Company’s online/offline reputation via various tools
• Timely reporting of all reputation data
• Coordination between different teams for suggested improvements
• Facilitate immediate issues and provide guest resolution
• Implement various proactive prevention measures to avoid negative feedback
• Understand the Company’s quality assurance policies & processes
• Understand customer behavior, demographics, interaction, feedback channels, etc.
• Analyze and maintain the Company’s online/offline reputation via various tools
• Timely reporting of all reputation data
• Coordination between different teams for suggested improvements
• Facilitate immediate issues and provide guest resolution
• Implement various proactive prevention measures to avoid negative feedback
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