Customer Service Executive

Karvy Stock Broking is hiring candidates for Customer Service Executive job in Hyderabad with an experience of 1 year(s). Candidate would be responsible for helping customers with their queries and/or sell them products. Candidates looking for Telecalling - Voice Process jobs near by can apply directly. To apply for Full Time job vacancy candidate must be skilled at Sales Excutive, Customer Service Officer, Customer Service Associate.- Graduates for English Hindi and Telugu or 12th Pass with these given language skills only- Bengali Assamese Tamil Kannada Marathi Gujarathi - Prior experience as a Telecaller or similar. - Excellent customer service skills - Good knowledge of relevant computer programs and telephone systemsKey Responsibilities : - Call the lead from the given database - Explain what EB program is in detail - Explain the current timelines and investment amount - clearly elaborate the basic documentation needed - clarify or escalate any customer query - Ensure timely follow up very important - Demonstrate knowledge and keep himself/herself updated on latest changes - Take adequate notes on the conversation and update the call sheet accordingly - Lead the customer to closure - Take escalated calls - MIS reporting all Auditing and monitoring Desired Skills Experience : - Excellent verbal and written communication skills with strong emphasis on English and Hindi - Excellent selling skills and experience thereof - Excellent negotiation, convincing skills - Ability to work on Excel and MS-office skills - Will need to work in night/other shifts independently with minimum supervision