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Customer Service Executive

Published date: 2026/11/06
  • Location: Cuttack, Orissa, India
Customer Service Executive Responsibilities list:

· Manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies
Company Name: Muthoot Fincorp Ltd.

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