Customer Service Associate, International Voice
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Title :
Customer Service Associate, International Voice
Qualifications Required:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Location:
Mumbai
Exeperience:
Fresher can also apply
Salary : 2 to 3 LPA
Additional Benefits Offered Excluding The Package
Zeta Meal Card
Internet Allowance
Health insurance benefits up to INR 5.0 Lacs
Night Shift Allowance
Overtime Allowance as per business requirement.
Desktop will be provided by company. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Important/ Mandatory Note
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24x7.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
Test is not compatible on mobile phone.
Post receiving the link the assessment has to be completed within 24 hrs.
It is mandatory to have excellent English communication skill of International Voice standard to be eligible for this voice role.
Job Description
An Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Communication Skills
Knowledge and Skills Required
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Customer Service Associate, International Voice
Qualifications Required:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Location:
Mumbai
Exeperience:
Fresher can also apply
Salary : 2 to 3 LPA
Additional Benefits Offered Excluding The Package
Zeta Meal Card
Internet Allowance
Health insurance benefits up to INR 5.0 Lacs
Night Shift Allowance
Overtime Allowance as per business requirement.
Desktop will be provided by company. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Important/ Mandatory Note
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24x7.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
Test is not compatible on mobile phone.
Post receiving the link the assessment has to be completed within 24 hrs.
It is mandatory to have excellent English communication skill of International Voice standard to be eligible for this voice role.
Job Description
An Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Communication Skills
Knowledge and Skills Required
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
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