Customer Service Associate - eCommerce

Are you the one who is highly obsessed with customer satisfaction?

We are looking for someone who loves to solve problems, is passionate about e-commerce, motivated and likes working in a challenging and high growth environment in our customer success team. We believe customer success is our success and help us to deliver & measure the same with the help of process, people & technology.

Responsibilities

What you will do:
• Responds to customer web inquiries regarding online merchandise or service orders
• Assist customer with product selection, answer basic questions and suggest various products options that are available.
• Documents customer problems and inputs in ticketing systems
• Monitoring and tracking orders for all accounts
• Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organisation to provide a solution according to defined procedures.

Qualifications

What you need to have:

Bachelors' Degree or relevant work experience in E-commerce Customer success team

2-3+ Years of experience in Customer Success/E-commerce

Skilled in MS Excel

Excellent verbal and written communication skills

What is in it for you:

• Opportunity to learn, grow and be a role model for young team members

• Market competitive salary (Salary range is 30k - 40k per month)

• Meritocratic culture with the promise of rapid career progression.

• Opportunity to work with the Founding Team members

• Working Days (Mon-Sat) (2nd & 4th Saturday is off)

Key Behavioral Skills:

Empathy, Desire to Learn, Agility, Persistence, Customer centric approach