Customer Service Associate (Amazon.in)
Published date: 2024/01/10
- Location: Noida, Uttar Pradesh, India
Job Responsibilities:
Handle customer inquiries, concerns, and issues via Amazon's communication channels (email, chat, phone) in a professional and efficient manner.
Provide accurate and detailed information about our products, services, and policies to assist customers effectively.
Resolve customer complaints and concerns with empathy, patience, and a customer-focused approach.
Collaborate with internal teams to ensure prompt and satisfactory resolution of customer inquiries.
Maintain accurate and up-to-date records of customer interactions and transactions.
Qualifications:
Proven experience in customer support or related roles.
Strong communication skills with a friendly and professional demeanor.
Familiarity with Amazon's Seller platform and tools.
Empathetic and patient approach to customer interactions.
Excellent problem-solving abilities and the ability to multitask.
Proficiency in written and spoken [English And Hindi].
Previous experience in same industry is a plus.
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
+91 7838668638
Handle customer inquiries, concerns, and issues via Amazon's communication channels (email, chat, phone) in a professional and efficient manner.
Provide accurate and detailed information about our products, services, and policies to assist customers effectively.
Resolve customer complaints and concerns with empathy, patience, and a customer-focused approach.
Collaborate with internal teams to ensure prompt and satisfactory resolution of customer inquiries.
Maintain accurate and up-to-date records of customer interactions and transactions.
Qualifications:
Proven experience in customer support or related roles.
Strong communication skills with a friendly and professional demeanor.
Familiarity with Amazon's Seller platform and tools.
Empathetic and patient approach to customer interactions.
Excellent problem-solving abilities and the ability to multitask.
Proficiency in written and spoken [English And Hindi].
Previous experience in same industry is a plus.
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
+91 7838668638
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