Customer Service Assistant
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Sr. Customer Support Executive
Sailo is looking for a Customer Support Executive cum business developer to be responsible for overseeing the customer service process and handling the claims or complaints. Also, they will be responsible for taking care of inbound queries received through emails and chats, notifying TL or manager about the priority tasks to be done by them in a timely manner.
Key Accountabilities
Maintaining a positive, empathetic, and professional attitude toward renters and boat owners at all times
Responding promptly to renters/boat owners inquiries
Communicating with renters/boat owners through various channels
Acknowledging and resolving renters/boat owners complaints
Knowing our products inside and out so that you can independently answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Qualifications/ Desired skills:
College degree in any area
2+ years of related experience
Highly organized and able to manage information and schedules in a fast-paced demanding environment
Great communication skills, attention to details
Good convincing power
Familiarity with CRM like Zendesk, Freshdesk, Zoho
Sales skills
Experience in travel and tourism industry, hospitality, DISPUTES OR CLAIMS &COMPLAINT will be advantageous
Location: Remote
Special requirements:
Availability to work US EST hours
Flexibility to work on any days of the week
Job Type: Full-time
Salary: ₹25,000.00 - ₹45,000.00 per month
Benefits:
Work from home
Schedule:
Evening shift
Supplemental pay types:
Yearly bonus
Experience:
total work: 3 years (Required)
Shift availability:
Night Shift (Required)
Sailo is looking for a Customer Support Executive cum business developer to be responsible for overseeing the customer service process and handling the claims or complaints. Also, they will be responsible for taking care of inbound queries received through emails and chats, notifying TL or manager about the priority tasks to be done by them in a timely manner.
Key Accountabilities
Maintaining a positive, empathetic, and professional attitude toward renters and boat owners at all times
Responding promptly to renters/boat owners inquiries
Communicating with renters/boat owners through various channels
Acknowledging and resolving renters/boat owners complaints
Knowing our products inside and out so that you can independently answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Qualifications/ Desired skills:
College degree in any area
2+ years of related experience
Highly organized and able to manage information and schedules in a fast-paced demanding environment
Great communication skills, attention to details
Good convincing power
Familiarity with CRM like Zendesk, Freshdesk, Zoho
Sales skills
Experience in travel and tourism industry, hospitality, DISPUTES OR CLAIMS &COMPLAINT will be advantageous
Location: Remote
Special requirements:
Availability to work US EST hours
Flexibility to work on any days of the week
Job Type: Full-time
Salary: ₹25,000.00 - ₹45,000.00 per month
Benefits:
Work from home
Schedule:
Evening shift
Supplemental pay types:
Yearly bonus
Experience:
total work: 3 years (Required)
Shift availability:
Night Shift (Required)
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