Customer Service Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction

Deliver to the Employees, Customer and Shareholder metrics as per goals

Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times

Adherence to quality and compliance guidelines

Support any new initiatives in the directorate

Balance customer interests with the interests of American Express

Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks

This role may be subject to additional background verification checks

Flexible to work in 24/7 work environment
Minimum Qualifications

Good communication skills both written and oral

Minimum 1 year of work experience into Banking and Finance

Analytical mind & attention to detail

High level of Customer sensitivity, commitment & service orientation

High result orientation

Preferred Qualifications

Ability to take independent decision & meet stringent deadlines. Language: English

Amex product knowledge desirable

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.