CUSTOMER SERVICE ADVISOR
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Role: Asst. Mgr/Mgr -(NonTechnical)
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Call center International BPO BPO/ITES
Non Voice (Chat Process)
Night Shift We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. Responsibilities:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
Identify and escalate priority issues to the relevant team for resolution
Maintain accurate and detailed records of customer interactions and transactions
Identify and suggest process improvements to enhance customer satisfaction
Stay up-to-date with product knowledge and process changes
Ensure adherence to company policies and guidelines Requirements:
Excellent written communication skills in English
Strong attention to detail and accuracy
Ability to multitask and handle multiple chats simultaneously
Willingness to work in Night Shifts
Freshers are welcome to apply Qualifications:
Minimum educational qualification of a high school diploma or equivalent
Basic computer knowledge and typing skills
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Call center International BPO BPO/ITES
Non Voice (Chat Process)
Night Shift We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information. Responsibilities:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
Identify and escalate priority issues to the relevant team for resolution
Maintain accurate and detailed records of customer interactions and transactions
Identify and suggest process improvements to enhance customer satisfaction
Stay up-to-date with product knowledge and process changes
Ensure adherence to company policies and guidelines Requirements:
Excellent written communication skills in English
Strong attention to detail and accuracy
Ability to multitask and handle multiple chats simultaneously
Willingness to work in Night Shifts
Freshers are welcome to apply Qualifications:
Minimum educational qualification of a high school diploma or equivalent
Basic computer knowledge and typing skills
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