Customer Service Advisor
Published date: 2024/01/10
Modified date: 2023/04/19
- Location: Kolkata, West Bengal, India
BPO/Telecaller
Job Description :-
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Answering inbound calls /customer queries related to our services.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Keep records of calls.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Building and maintaining profitable relationships with key customers.
Resolving customer complaints quickly and efficiently.
Addressing clients' uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals' contact...
Job Description :-
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Answering inbound calls /customer queries related to our services.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Keep records of calls.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Building and maintaining profitable relationships with key customers.
Resolving customer complaints quickly and efficiently.
Addressing clients' uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals' contact...
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