Customer Service

Any 12th pass fresher with excellent English communication can apply for this profile only work from office Indore.

Provide on-line support for customers.

ü Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials

ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.

ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice

ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

ü Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

ü Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets

Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications