Customer Service

Key Responsibilities:
• Answering customer queries/concerns via phone and email
• Creating and responding to tickets in our Customer Support System
• Adhering to ticket SLA policies to ensure resolutions are reached promptly
• Assisting in creating schedules for technicians
• Sending daily, weekly and monthly reports
• Promote IT Solutions in terms of Products or Services to residential or businessclient’ss customers via outbound calls, inbound calls and referrals.
• Offers excellence in post-sales support for IT products and services.
• Provide exceptional customer care to our client's customers.
• Understand customer requirements and recommend/sell solutions that meet those needs.
• Ensure excellent customer service by communicating with the internal team, and/or appropriately transfer to the responsible department when required.

Required Skills, Abilities, and Attributes:
• Experience in a sales role and/or customer service environment
• Motivated to meet personal and team sales goals
• Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
• Passionate about outstanding customer service
• You are able to analyze data, utilize problem-solving skills, and recommend solutions
• Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
• Call center experience is an asset
• Knowledge of the tech company, Internet, Television, and Home Phone services that we might offer to the clients
• Superb communication skills (oral and written)
• Willing to take on new challenges