Customer Relationship Officer (location : Kolkata)

Customer Relationship Officer (Location ...MFT7508 • Retail BankingCity - Kolkata • Required Experience 0 - 3 Years Posted On 18 Aug 2022 Basic Section No. Of Openings 2 Grade NA1 Designation Others Closing Date 01 Sep 2022 Organisational Organisation CSB Bank Organization Unit Retail & SME (Business And Risk), Operations & IT Sub Org Unit 1 Retail Banking Sub Org Unit 2 Others Sub Org Unit 3 Others Sub Org Unit 4 Others Sub Org Unit 5 Others Sub Org Unit 6 Others Branch/Department Code 950 Branch/Department Name Head Office Country India Geographic Zone East State West Bengal City Kolkata Worksite City - Kolkata Worksite Code Generic - Kolkata Skills Skill CUSTOMER SERVICE CROSS SELLING LEAD GENERATION Minimum Qualification ANY GRADUATION CERTIFICATION No data available Working Language No data available Job Role: Customer Relationship Officer Job Purpose Job purpose of an organized and attentive Customer Relationship Officer is to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals, while ensuring the cross sales basis customer’s financial requirements. Functional Responsibilities Process transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions Informing customers about bank products and services Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete Maintaining and balancing cash drawers and reconciling discrepancies Packaging cash and rolling coins to be stored in drawers or the bank vault Keeping a clean, organized work area and a professional appearance Handling currency, transactions, and confidential information in a responsible manner Maintains customer confidence and protects bank operations by keeping information confidential