Customer Relationship Manager - French

About Bansira

Born in 2022, Bansira is a banking superapp which covers all services for B2B, B2C and C2C in same application and offers both web and mobile apps.

At Bansira, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets.

To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.

You will learn from world leading Data scientists, Fintech, cybersecurity experts and ERP veterans. You will bring the passion of research from academia and development delivery from new world.

Role: French Customer Relationship Manager

Responsibilities:

· Respond promptly and effectively to customer inquiries through various communication channels, including phone, email, and live chat, in French.

· Provide accurate information about our products, services, pricing, and promotions to customers.

· Assist customers in navigating our website, assist customers, and troubleshooting any technical issues they may encounter.

· Resolve customer complaints and issues by identifying the root cause, offering appropriate solutions, and following through to ensure complete resolution.

· Collaborate with other team members, departments, and supervisors to escalate complex issues and ensure a seamless customer experience.

· Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of customer support processes.