Customer Relationship Manager (CRM)

Benefits & Perks
Life insurance, Health insurance, Cell phone reimbursement, Paid time off
Company Name: HDFC Bank

Eligibility : Experienced / Freshers

Qualification : Min Graduates

Job Location : Jaipur

Requirements : Should have good Communication Skills ( English & Hindi Both ). Should be ready for Sales of Financial / investment Products.

Job Specifications :

· To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

· To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.

· Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

· Profiling of customers in order to aid right cross-servicing of Bank products.

· Accurate logging and resolution of complaints.

· Sales across all product segments-TPP, Assets, Cards etc.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Paid time off
Schedule:

Day shift
Morning shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Jaipur, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer service banking (Required)
total work (Preferred)
Language:

English (Preferred)