Customer Relationship Manager
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Provide information of Products / Services / Offers to customers.
• Handling inbound calls & outbound calls
• Understand customer need
• Solve customers’ query over the phone
Job Description:
We are seeking a highly skilled and motivated CRM Specialist to join our team. As a CRM Specialist, you will be responsible for managing and optimizing our Customer Relationship Management (CRM) system. You will play a critical role in implementing strategies to enhance customer engagement, drive sales and improve overall customer satisfaction.
Responsibilities:
CRM System Management:
Oversee the administration and maintenance of the CRM system, ensuring data integrity and accuracy.
Customize and configure the CRM system to meet business requirements and improve user experience.
Monitor system performance, troubleshoot issues, and collaborate with IT teams for timely resolutions.
Conduct regular data audits to identify and rectify data inconsistencies or errors.
Customer Data Management:
Develop and implement data management processes to ensure accurate customer information is captured and maintained within the CRM system.
Monitor data quality and cleanliness, perform regular data cleansing activities, and implement data enrichment strategies.
Ensure compliance with data protection regulations (e.g., GDPR) and maintain data privacy and security standards.
• Handling inbound calls & outbound calls
• Understand customer need
• Solve customers’ query over the phone
Job Description:
We are seeking a highly skilled and motivated CRM Specialist to join our team. As a CRM Specialist, you will be responsible for managing and optimizing our Customer Relationship Management (CRM) system. You will play a critical role in implementing strategies to enhance customer engagement, drive sales and improve overall customer satisfaction.
Responsibilities:
CRM System Management:
Oversee the administration and maintenance of the CRM system, ensuring data integrity and accuracy.
Customize and configure the CRM system to meet business requirements and improve user experience.
Monitor system performance, troubleshoot issues, and collaborate with IT teams for timely resolutions.
Conduct regular data audits to identify and rectify data inconsistencies or errors.
Customer Data Management:
Develop and implement data management processes to ensure accurate customer information is captured and maintained within the CRM system.
Monitor data quality and cleanliness, perform regular data cleansing activities, and implement data enrichment strategies.
Ensure compliance with data protection regulations (e.g., GDPR) and maintain data privacy and security standards.
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