Customer Relationship Executive
Published date: 2024/01/10
- Location: Kolkata, West Bengal, India
Job Details
Full-time8 days ago
Full Job Description
Job Information
Industry
IT Services
Work Experience
0-1 year
City
Kolkata, Pune
State/Province
West Bengal, Maharashtra
Country
India
Zip/Postal Code
700156
Job Description
Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.
Communicating with customers through various channels.
Ensure customer satisfaction and provide professional customer support.
Guiding new customers through the onboarding process.
Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
Ensuring compliance for internal and external projects.
Record and document customer interactions in a clear and organized manner.
Possessing excellent product knowledge to enhance customer support.
Requirements
Requirements:
Strong written and oral communication skills is a must.
Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
Proficiency in maintaining CRM and creating time-based reports.
Must Haves:
Excellent English communication skills (verbal and written)
Proficiency in Word, Excel, and Presentation skills
Negotiation Skills
Possess appropriate business acumen to excel in the field of customer service.
Benefits
Flexible Work mode
Medical Insurance
Provident Fund
Learn from top industry experts
About Innofied
Innofied Solution is a 10 years old technology product and services company. We are a team of 100+ full-time members working from 2 development centres in Kolkata and Pune. We are a London and Sydney based company as well and we have sales offices in the US, UK and Australia.
We are in this industry since 2012, and have worked with over 1000 clients from various locations around the work and helped them improve their product experience, create a better strategy, raise funds, and increase user acquisition by providing a mix of creativity, great product experience and technology innovation.
We have subsidiary AllRide Apps, which specifically deals with AI-driven Smart transportation and logistics solutions. Innofied, the parent company deals with tech product development
Full-time8 days ago
Full Job Description
Job Information
Industry
IT Services
Work Experience
0-1 year
City
Kolkata, Pune
State/Province
West Bengal, Maharashtra
Country
India
Zip/Postal Code
700156
Job Description
Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.
Communicating with customers through various channels.
Ensure customer satisfaction and provide professional customer support.
Guiding new customers through the onboarding process.
Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
Ensuring compliance for internal and external projects.
Record and document customer interactions in a clear and organized manner.
Possessing excellent product knowledge to enhance customer support.
Requirements
Requirements:
Strong written and oral communication skills is a must.
Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
Proficiency in maintaining CRM and creating time-based reports.
Must Haves:
Excellent English communication skills (verbal and written)
Proficiency in Word, Excel, and Presentation skills
Negotiation Skills
Possess appropriate business acumen to excel in the field of customer service.
Benefits
Flexible Work mode
Medical Insurance
Provident Fund
Learn from top industry experts
About Innofied
Innofied Solution is a 10 years old technology product and services company. We are a team of 100+ full-time members working from 2 development centres in Kolkata and Pune. We are a London and Sydney based company as well and we have sales offices in the US, UK and Australia.
We are in this industry since 2012, and have worked with over 1000 clients from various locations around the work and helped them improve their product experience, create a better strategy, raise funds, and increase user acquisition by providing a mix of creativity, great product experience and technology innovation.
We have subsidiary AllRide Apps, which specifically deals with AI-driven Smart transportation and logistics solutions. Innofied, the parent company deals with tech product development
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