Customer Loyalty Manager
Published date: 2024/01/10
- Location: Banglore Karnataka, Bangalore, Karnataka, India
About Bonito Designs
Bonito Designs Pvt Ltd (www.bonito.in) is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures (www.lodhaventures.com) / Tomorrow Capital (www.tomorrowcapital.in). The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.
The Company has a very conducive working environment for employees and offers fast-track growth opportunities for deserving & committed professionals.
ABOUT THE ROLE
Lead – Referral Understanding customer expectations, developing customer loyalty & referral programs, creating a quality customer sales experience, to acquire new customers.
• Sales through Loyalty & Referral Programs
• Develop and implement strategies that helps in growth of transactions / engagement with the existing customer base using the CRM database.
• Connect with our customers to increase in revenue by selling Organization Essentials / Product Exchanges / Cross Sales of products
• Develop cross-channel partners, digital platforms and use them for customer engagement.
• Start the customer loyalty program
Ø How do we convert customers who have purchased into members
Ø How do we engage them and create a rewards mechanism.
Ø How do we ensure repeat purchases from them.
Ø What special benefits should be available for Loyalty Program members.
The Ideal Candidate :
• Experience : Minimum of 5 years of experience in sales, with at least 4 years of experience in Referral & Loyalty Program.
• Educational Background : Bachelor's degree in business, marketing, or related field, MBA (MBA is a plus & not mandatory)
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of industry trends and best practices in sales and customer engagement.
If you are interested to partner with us in building Bonito as a strong brand and as a great organization, then kindly email your resume to sneha.b@bonito.in and also upload the same while applying on LinkedIn
Bonito Designs Pvt Ltd (www.bonito.in) is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures (www.lodhaventures.com) / Tomorrow Capital (www.tomorrowcapital.in). The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.
The Company has a very conducive working environment for employees and offers fast-track growth opportunities for deserving & committed professionals.
ABOUT THE ROLE
Lead – Referral Understanding customer expectations, developing customer loyalty & referral programs, creating a quality customer sales experience, to acquire new customers.
• Sales through Loyalty & Referral Programs
• Develop and implement strategies that helps in growth of transactions / engagement with the existing customer base using the CRM database.
• Connect with our customers to increase in revenue by selling Organization Essentials / Product Exchanges / Cross Sales of products
• Develop cross-channel partners, digital platforms and use them for customer engagement.
• Start the customer loyalty program
Ø How do we convert customers who have purchased into members
Ø How do we engage them and create a rewards mechanism.
Ø How do we ensure repeat purchases from them.
Ø What special benefits should be available for Loyalty Program members.
The Ideal Candidate :
• Experience : Minimum of 5 years of experience in sales, with at least 4 years of experience in Referral & Loyalty Program.
• Educational Background : Bachelor's degree in business, marketing, or related field, MBA (MBA is a plus & not mandatory)
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of industry trends and best practices in sales and customer engagement.
If you are interested to partner with us in building Bonito as a strong brand and as a great organization, then kindly email your resume to sneha.b@bonito.in and also upload the same while applying on LinkedIn
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