Customer Experience Specialist

:
• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You"ll Be Doing
• Take and engage chats to prospective customers in the designated market areas to qualify leads and explain the type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery dates. Enter names, addresses, purchases, and reactions of prospects solicited into a computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We Expect You To Have:
• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order