Customer Experience Partner
Published date: 2024/01/10
- Location: India
Job Description: - Customer Experience Partner
About Atidiv
Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a
midsize tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for
smart, selfdriven disruptors who share a passion to build better solutions for hard business
problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and
entrepreneurs looking to build the next generation of products and solutions used by modern
businesses. India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We
have served 40+ US/ UK clients to date.
Job Description:
• Customer support via - Voice & Email
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
Qualification:
Graduate/ Undergraduate
Shift : Rotational Shifts,Rotational Week off’s.
Note : You might have to go to office for Training period of 2-3 Weeks Initially.
Also during the client Visit’s to the office you have to go the office
About Atidiv
Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a
midsize tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for
smart, selfdriven disruptors who share a passion to build better solutions for hard business
problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and
entrepreneurs looking to build the next generation of products and solutions used by modern
businesses. India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We
have served 40+ US/ UK clients to date.
Job Description:
• Customer support via - Voice & Email
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
Qualification:
Graduate/ Undergraduate
Shift : Rotational Shifts,Rotational Week off’s.
Note : You might have to go to office for Training period of 2-3 Weeks Initially.
Also during the client Visit’s to the office you have to go the office
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