Customer Experience Executive

Wooqer is on a mission to create a Super-App for operations where business users can deliver better results every day.
Our Wooqer App is loved by all our users and it's time to make the next leapfrog. The shift would mean a) Improving Customer experience every day b) Maintaining and communicating SLA c) Working on minimizing the tickets through FAQs We invite you to join the journey and craft our as well your future growth. Key Responsibilities
• Work on being the first point of contact for all end-users (customers) looking for assistance and support while using the Wooqer platform. (Channels - Emails, calls, chats)
• Understand the client's need and recognize it as a support issue, service need, or knowledge gap to pipeline it further to closures.
• Ensure that the customers get timely (as per SLA) and high-quality (as per quality standards) assistance and resolutions to the problems raised as a permanent solution by cross-functioning with various vertices internally.
• Take measures to prevent the recurrence of such issues for this and other clients.
• Mapping the inbound query behaviour to analyze and give corrective measures input to the process and product team.
• Populating the knowledge base with newer articles so that incoming knowledge gaps (if any) are plugged and future clients can find answers on their own.

Requirement:
• 0.5-2 years of prior experience in customer-facing roles.
• The candidate should be from Btech, BCA, BE, BSc Computer Science
• Those who are from or are open to relocating to Bangalore and working from the office.
• Top-percentile analytical skills.
• Outstanding problem-solving skills.
• Hands-on and tech savviness.
• Clear and effective communication.
• Capable of adopting 100% product knowledge and expertise