Customer Experience Executive

Qualifications
Total work: 1 year (Preferred)

English (Preferred)

Full Job Description
We are seeking champions who are passionate about with compassion and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

Responsibilites:

● To deliver world class service and go out of your way to find solutions and make our

Traya users delighted in a fast paced, structured customer care environment.

● Prompt with responses & give accurate solutions for our users over Emails & Calls

with maximum customer satisfaction.

● Regular follow-ups and build and nurture relationships to deliver quality service over

Emails & Calls on every interaction.

● To ensure complete ownership of customer Queries and guarantee end-to-end

satisfaction with our services.

● List down necessary information and suggest best solutions that benefit the

customer keeping customer satisfaction, effectiveness, efficiency and quality on

top.

● Demonstrated consultative experience, ability to influence, resourceful

● Gather relevant information from customers as required and update it accurately to

facilitate the decisioning process

● To collaborate with various teams within the ecosystem of Traya to identify optimal

solutions for our customers.

● To prepare observations to stakeholders to help derive better actions for continuous

improvement

SKILLS REQUISITE:

● Very clear communication (Verbal + Written)

● You are a team player.

● You are patient and honest.

● You are self-motivated and customer oriented.

● You are challenge oriented and want to improve the process.

● You are autonomous.

● Quick problem solver, smart, and always up for challenges.

● Vital and Responsible personality.