Customer Experience- Customer Services Agent (Contact Centre - AMD)
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Job description:
About the role:
We are recruiting for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
About the role:
We are recruiting for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
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