Customer Excellence

Location: Western Mumbai

Budget: Upto 8 Lacs p.a.

Experience: Min. 3-4 years exp. in handling HNI Clients

This role will require you to:

Be customer-obsessed and build trust through your conversations (Calls , Emails & Chat)

Champion opportunities to consistently improve the Brand experience

Drive customer retention, reduce churn, and increase customer satisfaction

Offer product options, alternatives, customizations to achieve sales goals

Build customer loyalty for all present and future purchases

Be the voice of the customer and share solutions that will improve our experience

Test new strategies and drive customer value

Be a team player and collaborate with support teams to address customer call outs

Innovate on the customer's behalf to improve our products & services

Qualifications :

10-15 of overall customer support & sales experience

Experience in Retail & online jewelry brands, luxury/auto brands & international banking/financial is a added advantage

Handling HNI experience

Jewelry education/certification will be preferred

Minimum graduation in any field

Skills & Competencies:

An expert in written & spoken English

Exceptionally strong customer handling and problem resolution skills; focus on quality & customer experience

Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

Prioritizing tasks and time to ensure efficiency

Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes

Professional demeanor and collaborative with all internal teams and colleague