Customer Development Manager

Note - Due to large influx of applications the DHL SC HR team will reach out to relevant candidates only. Please check the job description before applying

Job Purpose

To lead and manage all aspects of identified DSC strategic accounts . To lead the continued growth of the strategic accounts through new business acquisitions. To support the development of new business opportunities and to ensure that DSC is capable of growing in scale and complexity to meet our customer’s requirements. To deliver significant change management solutions, and ongoing change culture. Responsible for assessing, clarifying and validating customer needs on a regular basis. To ensure DSC complies with legal requirements for its operations.

Key Accountabilities
• Meet/exceed target for New Business Revenue from Existing customers.
• Customer retention and deliver outstanding customer experiences.
• Customer satisfaction and improve NPS.
• Implementation of best in class customer performance management with customers and ensure value creation for customers, Service Level Performance Review through structured MMR/QBR.
• Improve market penetration.
• Grow the business within current key strategic clients, new services for existing clients and increase share of wallet.
• SPOC for customers on all strategic and tactical requirements.
• Ensure service levels are met in line with contractual commitments.
• Drives Net growth by winning additional and retaining existing business and diligently coordinates related processes (O2D).
• Investigate and review key customers supply chain needs and identify where DSC can best apply value.
• Builds extensive network within customers organization and demonstrates the value we have delivered.
• Monitors operational performances and jumps in when customer satisfaction is at risk; upholds communication matrix and escalates decisively if required.
• Schedule, prepare and facilitate regular leadership meeting with customer (QBR,QBP,TEM)

Eligibility Criteria
• Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.
• International business exposure and cross -cultural experience.
• Postgraduate from recognized institution - supply chain or logistics.
• Strong Communication skills