Customer Delight Executive

Welcome to Thrillophilia! 8.4 Million users come every month to plan their Travel experiences. We are your one stop solution to book your tours, activities, staycations and much more. Thrillophilia is a booking platform to book adventure activities. We have 10000+ experiences listed on the platform across Asia.

What you would be doing:
• Provide friendly and efficient customer service to the Thrillophilia Travellers.
• Be a point of contact to handle and resolve customer complaints. Attempt to resolve all complaints in the first contact.
• Display excellent customer service skills, identify and overcome rebuttals from customers.
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
• Audit complaints & Feedback strategically & create logical synopsis of the customer's complaint. Justify the strategies, actions, and decisions based on the facts gathered when and where required to the higher management.
• Respond professionally to inbound phone calls.
• Identify process gaps to improve overall process efficiency.
• Arbitrate in situations between tour operators & customers.
• Monitor and control numerous concurrent tasks apart from handling customer complaints.
• Dealing with customer Queries+issues and churning out an easy to follow solution.
• Responding to queries in a timely and professional manner.
• Routing the queries to appropriate channel.

Who You Should Be: We are looking forward to a young working professional who:
• Is super energetic & Loves communicating to people
• Display excellent decision making & customer service skills.
• Flexible with the working schedule; may be expected to work on weekends, holidays and events.
• Effective coordination within teams.
• Education - Graduate - Any Specialization
• Open to work in a startup.
• Ready to work in 8-9 as per Organizational requirements.

What You Would be Getting:
• Once in a lifetime opportunity to make a big business impact to a future of travel.
• Ownership/independence at early stage of career.
• An environment to hone on multi-faceted business skills.

Prerequisites :
• A graduate degree (Engineering/MBA is NOT necessary), Freshers are also welcome; however read JD before applying.
• 1-2 years Customer service experience in preferably in Travel acumen will be a HUGE plus