Customer Care - Voice and Non Voice -

Customer Care Executive
To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

Note- Excellent Communication in English is mandate
Job Location – Jaipur - Mansarovar

Recruitment:
• Candidate should have excellent communication skills in English.
• Job location will be Indore Only
• Fresher/Experience
• Undergrads are also eligible.
• 5 and 5.5 days Working days with Rotation shifts (US Shift Timings) along with Rotational week offs.

· SalarySlab: 23K to 32K CTC

KEY SKILLS:

“Customer Service Representative” must have outstanding verbal, written and listening skills (English) Understands details of several functions to provide quality service & carefully write/type messages to ensure professional tone
• Assist customers via Voice , Chat / Email
• Excellent communication skills in English
• Basic Knowledge of Customer Service
• Good comprehension skills
• Analytical & Probing skills
• Open to 24/7 environment

JOB DESCRIPTION:
• Need to respond to customer via Email/Chat/Call
• Handle queries and complaints of customers
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly and approachable individuals who that understand the importance of great customer service
• Responsible to deliver high quality and productivity results that meet the identified targets
• Ability handle tough situation with customer
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers
• Correctly follow and implement different quality standards/definition documents

Salary: Up to ₹ 30K CTC

Job Type: Full-time

Salary: ₹18,000.00 - ₹32,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Day shift
• Evening shift
• Night shift

Supplemental pay types:
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Jaipur City, Jaipur - 302020, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• total work: 1 year (Preferred)

Language:
• English (Required