Customer Care Representative International ( Voice...

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Customer Care Representative International ( Voice...
M
Mantras2Success consultants
Ahmedabad, Gujarat
Apply on Glassdoor
5 days agoFull–time
Opening: 4 Nos.

Job ID: 17084

Employment Type: Full Time

Reference:

Work Experience: 0.5 Year(s) To 2.0 Year(s)

CTC Salary: Not Disclosed by Recruiter

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: Internet/Ecommerce

Qualification: Any - Any Graduation

Location:
• Ahmedabad

Job Description:

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

Expert communicator.

Committed to resolving customer issues.

Requires little or no supervision.

Team player and leader.

Finds solution ethically.

Shift Timing : 07:30 pm to 04:30 am

Key Skills :
• Customer Relationship
• Customer Care
• Customer Interaction

Company Profile

The Company is a leading Multinational company providing affordable - products worldwide .

It has established itself as a successful brand name across the globe and it's customers recognize them as a company that provides best value for money without compromising on quality.

The categories of products that they currently supply are Eye care, Personal Care, Beauty, Nutrition, Diabetes, Home Devices, Parenting and Pet supplies.

Cater to brands such as Bausch & Lomb, Johnson & Johnson, Ciba Vision, Cooper Vision, Celebrations, Chicco, Bare Essentials, Dr. Fresh, Farlin, Philip Avent, Pigeon, Medela, Adidas, Axe, Aloe Veda, Denim, Beurer, Omron, Optium, Scholl, 3M, Amron, Bremed, Littmann, Niscomed, Citizen, Abbot, British Nutritions, Heinz, Ranbaxy, Ultimate Nutrition, On, Bodyfuelz, Dettol, Divo, Audreys, Casper, Colgate, Dr. Morepen, Merial, Novartis, Bayer and many more