Customer Care Representative
Published date: 2024/01/10
- Location: Uttar Pradesh , India
Handle customer inquiries, requests, and complaints via IB/OB Call/Chat/Email, and provide appropriate solutions and alternatives within the SLA/time limits; follow up and ownership to ensure resolution
2. Identifying customers' needs, clarifying information, researching every issue, and providing solutions within SLAÂ3. Make outbound calls as per the process requirementÂ4. Sales & service support to customers, Follow-up on tickets as per the SLAÂ5. Coordinating with iSON internal or SDG team to offer end-to-end support to a customerÂ6. Report generation and circulation as per the requirementÂ7. Meet standards of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and manage time effectivelyÂ8. Maintain SDG data prevention, decorum, and discipline in line to the requirements of the processÂ9. May provide guidance and/or mentoring to less experienced Customer Service AssociatesÂ10. Any other tasks as per the process requirement
2. Identifying customers' needs, clarifying information, researching every issue, and providing solutions within SLAÂ3. Make outbound calls as per the process requirementÂ4. Sales & service support to customers, Follow-up on tickets as per the SLAÂ5. Coordinating with iSON internal or SDG team to offer end-to-end support to a customerÂ6. Report generation and circulation as per the requirementÂ7. Meet standards of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and manage time effectivelyÂ8. Maintain SDG data prevention, decorum, and discipline in line to the requirements of the processÂ9. May provide guidance and/or mentoring to less experienced Customer Service AssociatesÂ10. Any other tasks as per the process requirement
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