Customer Care Representative
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
JOB ROLE: CUSTOMER SERVICE REPRESENTATIVE
RESPONSIBILITIES:
• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
SKILLS:
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
RESPONSIBILITIES:
• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
SKILLS:
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
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