Customer Care Representative
Published date: 2024/01/10
- Location: Uttar Pradesh, Noida, India
1.
Handle customer inquiries, requests, and complaints via IB/OB Call/Chat/Email, and provide appropriate solutions and alternatives within the SLA/time limits; follow up and ownership to ensure resolution 2.
Identifying customers' needs, clarifying information, researching every issue, and providing solutions within SLA 3. Make outbound calls as per the process requirement 4. Sales & service support to customers, Follow-up on tickets as per the SLA 5. Coordinating with iSON internal or SDG team to offer end-to-end support to a customer 6. Report generation and circulation as per the requirement 7.
Meet standards of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and manage time effectively 8.
Maintain SDG data prevention, decorum, and discipline in line to the requirements of the process 9. May provide guidance and/or mentoring to less experienced Customer Service Associates 10. Any other tasks as per the process requirement
Handle customer inquiries, requests, and complaints via IB/OB Call/Chat/Email, and provide appropriate solutions and alternatives within the SLA/time limits; follow up and ownership to ensure resolution 2.
Identifying customers' needs, clarifying information, researching every issue, and providing solutions within SLA 3. Make outbound calls as per the process requirement 4. Sales & service support to customers, Follow-up on tickets as per the SLA 5. Coordinating with iSON internal or SDG team to offer end-to-end support to a customer 6. Report generation and circulation as per the requirement 7.
Meet standards of the job such as adherence to monthly KPI and the ability to multi-task, prioritize, and manage time effectively 8.
Maintain SDG data prevention, decorum, and discipline in line to the requirements of the process 9. May provide guidance and/or mentoring to less experienced Customer Service Associates 10. Any other tasks as per the process requirement
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