Customer Care Representative
Published date: 2026/11/08
- Location: Jaipur, rajsthan, India
Responsible for Domestic/Overseas customer enquiries interventions for own website and all marketplaces.
· Responsible for assisting customer to determine their needs and appropriate solution in view of inter and intra department coordination.
· Responsible for generating order manually on behalf of customer in line with payment received.
· Responsible for payment processing as per cancellation/Refund policy/guidelines.
· Attempt to persuade customer to reconsider cancellation
· Build sustainable relationships of trust through open and interactive quality communication through all modes.
· Any other duties as and when directed by seniors/reporting manager.
· Responsible for assisting customer to determine their needs and appropriate solution in view of inter and intra department coordination.
· Responsible for generating order manually on behalf of customer in line with payment received.
· Responsible for payment processing as per cancellation/Refund policy/guidelines.
· Attempt to persuade customer to reconsider cancellation
· Build sustainable relationships of trust through open and interactive quality communication through all modes.
· Any other duties as and when directed by seniors/reporting manager.
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