Customer Care Representative
Published date: 2026/11/07
- Location: Mumbai, Maharashtra, India
The Plated Project is looking to hire a customer care specialist!The candidate will be responsible for building brand love by helping resolve issues and ensuring that customers experience the brand's ethos and vision at every single touch-point in the buying experience.Looking for a go-getter that can go beyond following a script and genuinely empathise and win over customers!You also get to make a real dent in the universe by sponsoring meals for the needy!Job requirements:be a keen listener prompt in resolving customer complaints and concernsGreat with keeping track of customer queries and messages across platformsProactive in reaching out for feedback and reviewsIdentify complain pain areas and work towards resolving themWork closely with the different teams to ensure that issues are resolved in the shortest time possibleExperience and skills:1-2 years of experience of having worked as a customer care executive with an online brand or a lifestyle brand will be preferredA strong command over written and spoken english is criticalAbility to remain patient and calm even in difficult situations will be appreciatedFor applications, please ensure you email us at info@theplatedproject.com along with the necessary details and use the subject line customer care specialist application
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