Customer Care Professional
Published date: 2026/11/06
- Location: Gurgaon, Haryana, India
Timely and Error Free processing of Merchant queries and ensuring a speedy resolution
Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants.
Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.
Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.
Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).
Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions. Timely processing of Merchant Invoicing and effectively managing the Client managers and related stakeholders
Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants.
Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.
Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.
Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).
Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions. Timely processing of Merchant Invoicing and effectively managing the Client managers and related stakeholders
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