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Customer Care Officer

Published date: 2024/01/10
  • Location: New Delhi, Delhi, India
Address client inquiries, concerns, and complaints promptly and professionally to ensure customer satisfaction. Manage a high volume of incoming calls, emails, and messages in a timely and efficient manner. Provide accurate information about products/services, policies, and procedures to clients. Document and track customer interactions, issues, and resolutions using CRM software. Collaborate with team members and other departments to resolve complex customer issues. Identify recurring customer issues and escalate them to higher authorities for resolution. Maintain a positive, empathetic, and patient attitude toward customers at all times. Strive to meet or exceed established performance goals and quality standards. Continuously update knowledge of company offerings and industry trends to better assist customers. Contribute to the improvement of customer care processes by providing feedback and suggestions.
Company Name: Nehara fashions private limited

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