Customer Care Manager

Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
Mahindra Leadership Competencies
Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement