Customer Care Executive trainer,BPO Trainer

Hi,

Greetings from Quess Corp Bangalore................

Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 644 locations across India, South East Asia & North America, backed by technology-intensity and domain specialization to create unmatched service experiences

Project : Amber

Company : Quess Corp Pvt Ltd

Link : https://www.quesscorp.com/

Job Location : Lucknow

Job Title : Customer Care Executive Trainer

About AMBER

Project AMBER (Accelerated Mission for Better Employment and Retention) has now launched as a joint initiative of National Skill Development Corporation (NSDC) and Generation India Foundation (GIF), under the aegis of the Ministry of Skill Development and Entrepreneurship (MSDE), that aims to empower the youth of India, by providing them the right knowledge and vocational skills. A scalable and sustainable model of skill development that supports inclusive growth and development to ensure better outcomes and institutional strengthening in India.

This project is co-funded by MSDE (under SANKALP program) and private philanthropy and aims to train 30,000 youth, 50% of whom will be women. The training will be conducted in Pradhan Mantri Kaushal Kendra (PMKKs) across 70 districts, in post-COVID resilient job roles. Generation’s holistic 7-step approach will be utilized to drive higher quality skilling, improved employment, and retention outcomes.

The aim is to have a much higher placement and retention rate than prevalent programs so that skilling becomes relevant for learners and prepares them for resilient job roles in a post-COVID economy. Identified COVID-Resilient Sectors & Job roles for this project include – General Duty Assistant, Jr. Full Stack Developer, Retail Sales Associate, Customer Service Executive, Sewing Machine Operator, Hospital Front Desk Executive (HDFE), Solar PV Installer, Food & Beverage Steward. The job roles will be launched over a period of two years.

Role & Responsibilities

Ø The role includes mobilization of the candidates, counselling of the candidates, their parents and family members for the training program.

Ø Coordinating with different Govt Departments (SRLMs, Anganwadis) for Mobilization Camps, Employment Camps.

Ø Convert the Mobilised and Centre visited candidates into admissions.

Ø Train the candidates for the job role of Retail Sales Associate (RSA).

Ø Complete training of the candidates related to field of Retail Sector including Sales, Visual Merchandising, Behavioural Training, and Personality Development.

Ø Motivate them for the out-state job.

Ø Placement retention of the candidates.

Job Type: Contractual / Temporary

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time

Schedule:
• Day shift
• Morning shift

Ability to commute/relocate:
• Lucknow, Lucknow - 226001, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 3 years (Preferred)

Language:
• English (Preferred