Customer Care Executive Technical
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
Customer Care Executive - Technical, duties and responsibilities
# Identifying hardware and software solutions.
# Troubleshooting technical issues.
# Diagnosing and repairing faults.
# Resolving network issues
# Installing and configuring hardware and software.
# Speaking to customers to quickly get to the root of their problem.
# Providing timely and accurate customer feedback.
# Talking customers through a series of actions to resolve a problem.
# Following up with clients to ensure the problem is resolved.
# Replacing or repairing the necessary parts.
# Supporting the roll-out of new applications.
# Providing support in the form of procedural documentation.
# Managing multiple cases at one time.
# Testing and evaluating new technologies.
# Conducting electrical safety checks on equipment.
Requirements
# Degree in Computer Science or Information Technology.
# Certification in Microsoft, Linux, or Cisco is advantageous.
# Prior experience in tech support, desktop support, or a similar role.
# Proficiency in Windows/Linux/Mac OS.
# Experience with remote desktop applications and help desk software.
# Attention to detail and good problem-solving skills.
# Excellent interpersonal skills.
# Good written and verbal communicatio
# Identifying hardware and software solutions.
# Troubleshooting technical issues.
# Diagnosing and repairing faults.
# Resolving network issues
# Installing and configuring hardware and software.
# Speaking to customers to quickly get to the root of their problem.
# Providing timely and accurate customer feedback.
# Talking customers through a series of actions to resolve a problem.
# Following up with clients to ensure the problem is resolved.
# Replacing or repairing the necessary parts.
# Supporting the roll-out of new applications.
# Providing support in the form of procedural documentation.
# Managing multiple cases at one time.
# Testing and evaluating new technologies.
# Conducting electrical safety checks on equipment.
Requirements
# Degree in Computer Science or Information Technology.
# Certification in Microsoft, Linux, or Cisco is advantageous.
# Prior experience in tech support, desktop support, or a similar role.
# Proficiency in Windows/Linux/Mac OS.
# Experience with remote desktop applications and help desk software.
# Attention to detail and good problem-solving skills.
# Excellent interpersonal skills.
# Good written and verbal communicatio
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