Customer Care Executive (Tamil & Malyalam)

Medical devices manufacturing company in Noida

Job Description:-

This position is responsible for promoting of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the Coloplast strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product. Also, the outbound specialist must handle conversion and up- and cross sales calls.
Promotes company products directly to consumers via telephone, mail and fax correspondence and through offering product samples
Completes monthly outbound call activity goals and sales targets
Drives outbound calling campaigns to maximize new customer capture
Provides knowledgeable product support and advice regarding product application and problem resolution
Communicates and works as a team with the field sales representatives and consumer care team to meet and exceed overall sales objectives
If applicable, works with clinical contacts to promote consumer programs
Operates computer-based contact/database management program and accurately completes account/prospect records or profiles
Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
Excellent verbal, problem solving relationship building skills
Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
Strong listening skills and ability to use effective questioning skills that will lead to a successful resolution or sale
Results orientated and outgoing in character with a natural skill in building rapport and engaging in conversations that will lead to results
Job Type: Full-time

Salary: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Leave encashment
Life insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer support: 2 years (Preferred)
Language:

Malayalam (Required)
Tamil (Preferred)
Speak with the employer
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