Customer Care Executive (Jaipur- Dev Nagar)

Pay
₹15,000 - ₹22,000 a month
Job type
Permanent
Full-time
Shift and schedule
Weekend availability
Fixed shift
Benefits & Perks
Provident Fund, Health insurance, Paid sick time, Leave encashment
Benefits
Pulled from the full job description
Health insurance
Leave encashment
Paid sick time
Provident Fund
ABOUT SNAPMINT-Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases.

Snapmint was started by a closely-knit team of passionate bankers and technocrats from IIT Bombay.

Customer Service Executive is a critical part of our mission to deliver timely, accurate, and professional customer service to all Snapmint customers.

Responsibilities

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
Good comprehension skills and ability to clearly understand and state the issues customers present.
Ability to maintain composure in highly escalated situations.
Requirements:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Minimum 1 year of experience in Email/Chat/Incall and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
Proven customer support experience or experience as a Client Service Representative.
Flexible with the working schedule, may be expected to work weekends, holidays, and events.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
Familiarity with CRM systems and practices.
Strong phone contact handling skills and active listening.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Graduation and above
Excellent verbal/written communication skills and basic computer knowledge.
Age should be a maximum of 27.
This job can be widely searched as Customer support, Customer Care, Customer relationship, Client Support, Non voice Process, Voice process, Domestic Inbound

Location- Jaipur-Tonk road

Job Types: Full-time, Permanent

Salary: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Health insurance
Leave encashment
Paid sick time
Provident Fund
Schedule:

Fixed shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Technical support: 1 year (Required)
total work: 1 year (Required)
Customer service: 1 year (Required)
Language:

Hindi (Preferred)
English (Required)