Customer Care Executive Jaipur
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Usual back office work includes IT and technical support services. He or she will assist in all administrative back office activities.
Duties and Responsibilities
• Should be able to execute work functions related to IT call co-ordination, admin and other back office activities
• Creates and maintains good knowledge documentation.
• Performs other duties as assigned.
• MIS reports, Daily/Weekly/Monthly Reports.
• Assigning the calls to Engineers & taking the feedback.
• Taking appreciation mails from users & customers.
• Deliver services as per procedure/process document, if available.
• To log calls in the call logging tool on behalf of users /on site representative if required.
• To ensure that on site engineers are logging all incidents in the call logging tool and maintaining proper status of call.
• To provide support for usage of the call logging tool to users and on site engineers.
• To log calls with vendors.
• To follow up with onsite engineers and vendors for the call
Duties and Responsibilities
• Should be able to execute work functions related to IT call co-ordination, admin and other back office activities
• Creates and maintains good knowledge documentation.
• Performs other duties as assigned.
• MIS reports, Daily/Weekly/Monthly Reports.
• Assigning the calls to Engineers & taking the feedback.
• Taking appreciation mails from users & customers.
• Deliver services as per procedure/process document, if available.
• To log calls in the call logging tool on behalf of users /on site representative if required.
• To ensure that on site engineers are logging all incidents in the call logging tool and maintaining proper status of call.
• To provide support for usage of the call logging tool to users and on site engineers.
• To log calls with vendors.
• To follow up with onsite engineers and vendors for the call
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