Customer Care Executive (Internship)

Full Job Description
customer care executive to handle and work in the customer care department of the company.
Aim of our customer care department is to resolve any queries that our customer has related to
the products, orders, return/ exchange smoothly.

handling and assigning the queries on social media, website chat box, email, calls etc.

handling interaction in an order to maintain a long lasting relationship with the customers and providing them a hassle free solution in compliance with our policies, terms & conditions
To analyse the customers feedback data and build strategies for improvement

From customer service management perspective criteria include:

clear communication of objectives and expectations to staff
consistent performance management
listening to feedback from customers and effectively acting on it
Desired Candidate Profile
1) highly proficient in English
2) preferably female
3) highly confident
4) excellent communication and engagement skills
5)highly experienced in customer interaction and assisting queries
6) excellent time management skill

Perks and Benefits
(1) yearly appraisals
(2) free snacks & beverages
(3) performance based bonuses
(4) informal dress code

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹8,000.00 - ₹12,000.00 per month

Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Yearly bonus
COVID-19 considerations:
All employees are required to wear the mask during office time & carry a hand sanitiser

Ability to commute/relocate:

Noida, Uttar Pradesh, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How as a customer care executive would you address the customer & handle their queries with ease ? Explain.
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer support: 1 year (Preferred)
E-Commerce: 2 years (Preferred)
Customer relationship management: 2 years (Preferred)
Language:

English (Required)
Expected Start Date: 20/09/2022