Customer Care Executive (International Voice Process)
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Job description:
Position :- Customer Care Executive (BPO Voice Process)
Process :- International Voice Process
Experience :- 0 to 5 years
Location :- Bengaluru (WFO)
Salary :- Fresher - 11 months experience
18k take home, 3LPA
12-23 month’s experience
24k take home, 4LPA
24 months and above
27k take home, 4.5LPA
Roles And Responsibilities :
You will be supporting customers of the Top Ecommerce Platform in the Indian region
You will be answering queries regarding Order related Queries.
You will be handling inbound customer queries about the customers Order related.
This is a Rotational shift
5-day working with Two Days rotational off
Skill Required :
Good communication skills in English+Hindi/Kannada
Ability to handle irate customers
Solve Customer queries
A team player
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
Position :- Customer Care Executive (BPO Voice Process)
Process :- International Voice Process
Experience :- 0 to 5 years
Location :- Bengaluru (WFO)
Salary :- Fresher - 11 months experience
18k take home, 3LPA
12-23 month’s experience
24k take home, 4LPA
24 months and above
27k take home, 4.5LPA
Roles And Responsibilities :
You will be supporting customers of the Top Ecommerce Platform in the Indian region
You will be answering queries regarding Order related Queries.
You will be handling inbound customer queries about the customers Order related.
This is a Rotational shift
5-day working with Two Days rotational off
Skill Required :
Good communication skills in English+Hindi/Kannada
Ability to handle irate customers
Solve Customer queries
A team player
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
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