Customer Care Executive / Gaming Process
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
About IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate - Non Voice, You Will…
*Go the extra mile to engage customers in solving issues and ensure satisfaction.
*Quickly and effectively build rapport with customers, diagnose and resolve issues
*Provide white glove service and have the ability to provide an overall excellent
customer experience.
*Managing customer expectations regarding estimated response times
As a Customer Service Associate - Voice, You Have…
*A post-secondary degree in any major
*6 months - 4 years of customer service experience
*Fluency in spoken English
*Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.
*The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer
*Excellent communication skills and high emotional intelligence
*Excellent problem solving and customer service skills
*Strong analytical & Interpersonal skills
*The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure
*A flexible schedule – Must be okay to work nights
Benefits of working as a Customer Service Associate - Voice:
*An attractive compensation package with performance-based incentives
*Incredible learning and growth opportunities
*Outstanding rewards and recognition program & employee engagement activities
*Free Food and Transport while working on-site.
*Medical Insurance.
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Night shift
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Application Question(s):
Do you reside in Bengaluru?
Do you have international Voice or non Voice experience?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.
About the Job
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.
As a Customer Service Associate - Non Voice, You Will…
*Go the extra mile to engage customers in solving issues and ensure satisfaction.
*Quickly and effectively build rapport with customers, diagnose and resolve issues
*Provide white glove service and have the ability to provide an overall excellent
customer experience.
*Managing customer expectations regarding estimated response times
As a Customer Service Associate - Voice, You Have…
*A post-secondary degree in any major
*6 months - 4 years of customer service experience
*Fluency in spoken English
*Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions.
*The ability to learn new skills and quickly absorb and interpret new information,
products, and features from the perspective of the customer
*Excellent communication skills and high emotional intelligence
*Excellent problem solving and customer service skills
*Strong analytical & Interpersonal skills
*The ability to be a self-starter, a sense of urgency, and the ability to remain calm
under pressure
*A flexible schedule – Must be okay to work nights
Benefits of working as a Customer Service Associate - Voice:
*An attractive compensation package with performance-based incentives
*Incredible learning and growth opportunities
*Outstanding rewards and recognition program & employee engagement activities
*Free Food and Transport while working on-site.
*Medical Insurance.
Job Type: Full-time
Salary: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Night shift
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Application Question(s):
Do you reside in Bengaluru?
Do you have international Voice or non Voice experience?
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
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