Customer Care Executive @ Fresher Apply
Published date: 2026/11/07
- Location: Ahmedabad, Gujarat, India
Responsibilities and Duties:
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
o Demonstrates ownership to resolve challenging customer issues, escalating when necessary
o Update our internal databases with information about issues and useful discussions with customers
o Maintaining a positive, empathetic and professional attitude toward customers at all times
o Draft quotations as per customers’ request
o Identify and assess customers’ needs to achieve satisfaction
o Prompt response to customer inquiries
o Communicating with customers via Chat, Email or Calls; follow up with customers
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Knowing our products thoroughly so that customer queries can be solved
o Processing orders, forms, applications, and requests
o Follow communication procedures, guidelines and policies
o Build sustainable relationships and trust with customer accounts through open and interactive communication
o Providing feedback on the efficiency of the customer service process
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