Customer Care Executive for Voice process

Overview Opening for Fresher BPO at Indore (MP)Location Experience 0-3yearssalary- 12-18 kLocation Indore5 days workingNo night Shift No sales Role & ResponsibilitiesAge Criteria 22 -30 yrsGeneral Description of the JobThe job involves1. Identifying, Handling and resolving customer queries and concerns while maintaining expected qualityas per ICICI Lombard on call2. Documenting / Recording transactions and the necessary follow-up requests with other functions bycompleting forms and record logs3. Understanding multiple products and processes4. Influencing customers to buy or retain product or service by following a prepared script to give productreference informationRole & Responsibilities1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording anappropriate level of information to determine the nature of the query/request and action required.Processing each call accordance with IL standards.2. Provide/take relevant information and update the system/s accordingly. Where the query cannot besuccessfully concluded at the first point of contact, provide the relevant functional area with a clearand concise written/verbal summary of the situation and its priority. Provide the Customer with a clearexplanation of the action taken.3. Ensure complete participation and contribution in organization/process level initiatives that may beimplemented from time to time to improve efficiency4. Ability to understand and handle irate customers5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunicationstechnologies and all applications6. Ability to achieve stretched targets and able to manage the organization standards7. Maintain Superior quality service by following organization standardsEducation Requirements/ Skills1. Any Graduate (Full Time or Part Time)2. 0-3 years of relevant experience of domestic/international BPO3. Strong interpersonal, problem-solving skills and verbal and written communication skills4. Strong computer knowledge and technical skillsInterested candidates share resume on whatsapp – 7692951590 or email on -jobtalentmax@gmail.com